SHIPPING & RETURN POLICY

Processing Time 

*Processing time does not include shipping

Custom Units       3- 5 weeks (depending on the colour)

Pre Made Units    1-2 Business Days

Retail                    1-2 Business Days 

Shipping 

Canada Express    $20 2-5 Business Days (Canada Post )

USA Express        $35 2-8 Business Days (DHL or FEDEX)​

**When purchasing from Kuhl.er Inc all Billing Information and Shipping information must match. Failure to do so will result in the cancellation of the order.

Return Policy

Hair Care and Accessories 

All purchases are final sale. There are no Refunds or Exchanges.

Pre Made Wig Units

All purchases are final sale. There are no Refunds or Exchanges.

Custom Units 

All purchases are final sale. There are no Refunds or Exchanges. Clients have 30 days to raise a concern that can be adjusted at the discretion of the stylist. 

CURB SIDE SERVICE

Curb Side Pick Up

All Clients who reside in the Greater Toronto Area are eligible for Curb-Side Pick up.

 

Curb-side Pick up Days and Hours 

  • Wednesday & Friday 

  • Between 12pm-5pm.

  • Appointments must be scheduled prior to pick up via email. 

  • All Online Orders take 2 business days to process and can be picked up or shipped

  • ex: when purchasing Hair care/Pre made unit on a Tuesday, 2 business days to process which bring us to Thrs, the next pick up day is Friday

When arriving please call the salon phone line at 905-990-0199 and wait for a staff member will bring your package.

 

Clients must present receipt and valid photo id to receive package.

If you are sending a person in place of yourself please notify the salon before hand with a Name and phone number .

Wig Laundry Service Days & Hours

  • Mon,Wed & Fri 12-7

  • Appointments must be made prior to drop off Wig unit 

  • Turn Around Time is 2 Business Days

  • ex: Drop off Mon Pickup Wed. /Drop off wed pick up Fri/ Drop off Fri and pick up Mon.